Founded in 2010 by author Dave Eggers, ScholarMatch began as a scholarship crowdfunding platform and has since evolved into a full-service college access and persistence organization.

At ScholarMatch, we are committed to supporting first-generation college students from low-income backgrounds earn a bachelor’s degree within five years. We’re working towards realizing our vision where all students have access to higher education, support to persist to graduation, and opportunities to succeed in fulfilling careers.

Education opens doors to opportunity and social mobility by allowing students a chance to build fulfilling careers. However, the road to higher education is paved with challenges that can be particularly daunting for first-generation college students. We strive to change this scenario for young people from low-income backgrounds by offering them comprehensive support services focusing on individualized college and career advising, targeted scholarships, and ongoing mentorship from high school to college graduation and the launch of their careers.

Our ultimate goal is to nurture a community of young people who can successfully navigate the higher education landscape, confronting its challenges, breaking barriers, and redefining success on their paths to graduation and beyond. Learn more at ScholarMatch.org.

 Primary Responsibilities

• Support with identifying and building strategic partnerships to develop a robust diverse pool of volunteers through national and local recruitment channels and identify new recruitment opportunities
• Support with volunteer program development related to outreach and recruitment strategies
• Coordinate outreach and recruitment strategies including outreach events and outreach calendar
• Identify and attend online and in-person community and outreach events to support volunteer program promotion
• Support with reviewing and tracking volunteer application notification and follow-up
• Collaborate with the Development team to design and develop volunteer-facing collateral and marketing materials
• Coordinate and facilitate Volunteer College Coach programming and events, including webinars, workshops, office hours, and in-person events
• Support with the volunteer onboarding process, which may include reviewing waiver submissions and following-up with waiver inquiries
• Manage a caseload of Volunteer College Coaches and provide robust support navigating the college admissions process via email and phone
• Assist with the coach and student matching process using set data and metrics
• Boost engagement and moderate an online community of College Coaches via LinkedIn and a Listserv 
• Boost engagement and moderate other internal community platforms such as Coach Varsity Gallery and Coach Resource page 
• Give insight to and support with the development of training modules including supporting with revamping content, materials, and assignments for volunteers
• Implement internal program protocols related to student and coach engagement and reporting requirements 
• Assist and support in the planning, implementation, delivery, and evaluation of college coach trainings throughout the year
• Provide themes and trends from caseload data to assess student progress weekly and make program recommendations as needed
• Support with the development and implementation of a volunteer recognition plan
• Support with the development of coach newsletter content
• Support with scheduling and data entry for volunteer program operations as needed
• Support the coach retention strategy and offboarding process by providing insight on coach experience
• Support with the scholarship application and interview process
• Willingly collaborate with other team members to assist with special projects as needed
• Perform all other duties and tasks as assigned, “all hands-on deck” mindset

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• Bachelor’s degree 
• One (1) year of experience in a related field
• Must have a high degree of professionalism and outstanding communication skills
• Must have experience with MacOs, Office Suite, GSuite, and working in a database
• Must have a passion for our mission and drive to help students reach their full potential
• Must be able to hold sensitive information confidentially, and navigate urgent and sensitive student issues with care, maturity, and responsibility
• Must be flexible and be able to work in a fast-paced, collaborative work environment
• Must be able to perform all functions of this position within what would be deemed to be reasonable accommodations
• Must be able to communicate effectively with a variety of personalities throughout the organization
• Must be comfortable working in an anti-racist organization with a diverse group of external callers and visitors and internal staff at all levels

‍Preferred but not Required

• Bilingual (e.g. Spanish, Cantonese or Mandarin, Vietnamese, Tagalog)
• Proficient in project management systems, specifically Basecamp

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